Refund and Returns Policy
Refund & Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our refund and return policy carefully before making a purchase.
Returns
We accept returns under the following conditions:
- Items must be requested for return within 7–14 days of delivery (you can adjust this timeframe)
- Products must be unused, unopened, and in their original packaging
- Items must be in the same condition as received
- Proof of purchase (order confirmation or receipt) is required
❌ We do not accept returns for:
- Used or opened skincare/cosmetic products (for hygiene reasons)
- Sale or discounted items (unless defective)
- Gift cards or promotional items
Refund
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed back to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Refund Conditions:
- Full refunds are issued only for defective, damaged, or incorrect items
- Partial refunds may be granted if:
- Item is not returned in original condition
- Missing parts or packaging
- Signs of use are detected
Exchanges
We only replace items if they are:
- Defective or damaged upon arrival
- Incorrect item shipped
If you need an exchange for the same item, contact us within the return window.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with:
- Order number
- Clear photos or video evidence
- Description of the issue
We will review and resolve the issue as quickly as possible.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used skincare and beauty products
- Clearance or final sale items
- Digital products (if applicable)
- Shipping fees
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank for pending processing time
If you’ve done all of this and still haven’t received your refund, please contact us.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service for returns
Contact Us
If you have any questions about returns or refunds, please contact us:
📩 Email: prettyjoyeedoe@gmail.com
📞 Phone: 1835-253-7495